Effective: 18 December 2012
Updated: December 2013
QNet Ltd. (also referred to as ‘QNET’, ‘we’, ‘us’ throughout this document), a member of the QI Group is committed to protecting your privacy and developing technology to give you a powerful and safe online experience.
This Statement of Privacy applies to the QNET website www.qnet.net and our mobile application, and governs data collection and usage. By using the QNET website, you consent to the data practices described in this statement.
Collection of Your Personal Information
QNET collects personally identifiable information, such as your email address, name, home or work address or telephone number and a pin. QNET also collects anonymous demographic information, which is not unique to you, such as your ZIP/Postal code, age, gender, preferences, interests and favourites.
QNET collects certain types of personally identifiable information from businesses such as company name, location address, contact person, position, phone number, email address, valid ID document type and number, registered date of the company, and a pin.
We may collect information about third parties from you such as details of names, email addresses, and date of birth data. The information is requested for the purpose of nominating a beneficiary for your Representativeship with QNET or for shipping purposes. If your spouse or family members wish to have their information removed from our site, they may contact us at email@example.com.
There is also information about your computer hardware and software that is automatically collected by QNET. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by QNET for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the QNET website.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who have access to them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
QNET encourages you to review the privacy statements of websites you choose to link to from QNET so that you can understand how those websites collect, use and share your information. QNET is not responsible for the privacy statements or other content of websites outside of the QNET website and the QNET family of websites.
When you download and use our services, we automatically collect information on the type of device you use, operating system version, and device identifier (UDID).
We do not ask you for access or track any location based information from your mobile device at any time while downloading or using our mobile applications or services.
Use of Your Personal Information
QNET collects and uses your personal information to help you operate the QNET website and deliver the services you have requested, such as allowing you to keep track of new referrals, track shipments, orders and payments, account balances, transactions, activity and performance, commissions and your Global Support Centre (GSC). QNET also uses your personally identifiable information to respond to your enquiries, allow you to subscribe to RSS feeds, newsletters, articles, updates, and inform you of other products or services available from QNET and its affiliates. QNET may also contact you via surveys to conduct research about your opinions of current services or of potential new services that may be offered. We may require you to provide us certain demographic information (such as zip code). We will also use this information to monitor site traffic and personalise the site.
QNET collects and uses your personal information to create your business account and allow you to sell items on the site to individuals, delivering services you have requested. We may also use your information to send you relevant newsletters, respond to your enquiries, allow you to subscribe to RSS feeds, newsletters, articles and updates. To learn how you may opt-out/ unsubscribe from certain types of communications, please see the paragraph below.
We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, to protect your safety or the safety of others, investigate fraud, or respond to a government request.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
QNET does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
QNET keeps track of the websites and pages our customers visit within QNET in order to determine what QNET services are the most popular. This data is used to deliver customised content and advertising within QNET to customers whose behaviour indicates that they are interested in a particular subject area.
One of the primary purposes of cookies is to provide convenient features to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise QNET’s pages, or register with the QNET site or services, a cookie helps QNET to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses and so on. When you return to the same QNET website, the information you previously provided can be retrieved, so you can easily use the QNET features that you customised.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the QNET services or websites you visit.
The use of third party cookies is not covered by our privacy statement. We do not have access or control over these cookies.
Clear Gifs (Web Beacons/Web Bugs)
We employ or our third party tracking utility partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the full stop at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use local shared objects, also known as flash cookies, to store your preferences such as volume control, or display content based upon what you view on the QNET site to personalise your visit. Third parties, with whom we partner to provide certain features on our site or to display advertising based upon your web browsing activity, use flash cookies to collect and store information.
Flash cookies are different from browser cookies because of the amount of data and type of data used, and also because of how data is stored. Cookie management tools provided by your browser will not remove flash cookies. To learn how to manage privacy and storage settings for flash cookies click here.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile app.
Security of Your Personal Information
QNET uses best industry practices to ensure that it secures your personal information from unauthorised access, use or disclosure and secures the personally identifiable information you provide on computer servers in a controlled, secure environment., protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
QNET follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we have received it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Social Media (Features) and Widgets
We post testimonials on our website which may contain personal information. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from our testimonials, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Access to Your Personal Information
If your personal information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or update them by selecting ‘My Profile’ once you have logged into your account or by contacting us at firstname.lastname@example.org. We will respond to your enquiries within 30 days.
We will retain your information for as long as your account is active or as needed to keep providing you with our services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at the email address listed above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Changes to this Statement
We may from time to time update this privacy statement to reflect changes to our information practices. If we make any changes which we deem to be material changes we will notify you by email (sent to the email address registered to your account) or by means of a notice on the QNET website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
QNET welcomes your comments regarding this Statement of Privacy. If you believe that QNET has not adhered to this Statement, please contact QNET’s webmaster. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Units G-L, 21/F, MG Tower
133 Hoi Bun Road, Kwun Tong Kowloon East, Hong Kong
Tel: +852 2263 9000
Fax: +852 2802 0981
Licence to Use
We grant you a limited licence to access and make personal use of this site. Except with our express written consent, you are not allowed to download or modify our website, or any portion of it. You are not allowed to reproduce, duplicate, copy or modify our website or any portion of it.
On this website, we may provide materials which you are expressly allowed to download. By downloading any such materials, you agree to use the materials only for your personal, non-commercial use. You must retain all copyright and other proprietary notices contained in the original materials or any copy of those materials. You are not allowed to use these materials for any commercial purposes, other than for the purpose of promoting the networking business of the Company, or on any other website unless a prior approval is obtained from the Company in accordance with the QNET Policies & Procedures.
When you make any transaction via our website or send emails to us, you agree to receive communications from us electronically and all agreements, notices, or any other communications that we provide you electronically satisfy any legal requirement that such communications be in writing.
The content of this website, including text, graphics, images, logos and the compilation of the content of this website are our intellectual property.
Links to Third Party Websites
Links to third party websites may be provided on our website. However, we are not responsible for the content of those third party websites. Please refer to our Disclaimer.
Independent Representatives are permitted to discuss and promote their business on social media platforms such as blogs, Facebook, YouTube, LinkedIn, MySpace, etc. The following is the Company’s policy and guidelines on such representation. The absence of, or lack of explicit reference to a specific site, does not limit the extent of the application of this policy. Where no policy or guideline exists, Independent Representatives should use their professional judgment and take the most prudent action possible.
1. Personal blogs, websites and social media profiles should have clear disclaimers that the views expressed by the author are the author’s alone and do not represent the views of the Company.
Eg – “The opinions and positions expressed are my own and don’t necessarily reﬂect those of QNet Ltd.”
2. You must represent yourself accurately and clearly state your relationship with the Company as Independent Representative. No other claims may be made as employee, agent or otherwise.
3. You may not use the Company’s trademarks or brands in any username or handle in any social media platform. These include but are not limited to Twitter, Facebook, and Linkedin.
4. Information published on your blogs, websites and social media profiles should comply and adhere with the QNET’s Policies & Procedures. (See clause 11.03, 11.04 and 11.05 of the Policies & Procedures). This also applies to comments posted on other blogs, forums, and social networking sites.
5. Independent Representatives may not use or attempt to register or sell any of QNET and its associated companies’ trade names, trademarks, service names, service marks, product names, or any derivative thereof, for any internet domain name or email address (See 10.03 (c) of the Policies & Procedures).
6. By identifying yourself as an Independent Representative, you identify yourself with the brand image and the values of the Company. As such, your online activity can affect others’ perceptions of the Company, its products and services. It is therefore important to be aware that your actions captured via images, posts, or comments can reflect that of the Company. The following guidelines must be adhered to for posting any content online:
- You must use only text found on the Company’s official website
- You may not supplement the content of your website or social networking profile with text from any source other than the Company.
- All content must be spell-checked.
- All misleading or deceptive activities, information and tactics are prohibited.
- Respect copyright laws, and reference or cite sources appropriately.
- No abusive language is permitted.
- No personal attacks are permitted.
7. Independent Representatives must always disclose their relationship or identify themselves as a QNET Independent Representative when making any comment in regard to QNET and/or its products.
8. Independent Representatives who provide testimonials online must be truthful and subject to typical results.
Eg 1: “Amezcua Bio Disc cured my snoring problem” While that may be an honest opinion, it is not a typical result, and therefore, any such opinion posted online would be in violation of the current guidelines, unless there is valid research to support the claim.
Eg 2. “I made USD 25,000 in one month with QNET, and you can too.” While this statement may be true, the result is not “typical”. Such statements would be in violation of the current guidelines. Whenever discussing earnings, you should refer to clause 11.02 of the Policies & Procedures for guidance on this subject matter.
9. For paid Internet advertising such as Facebook ads, the Company’s logo or trademark may not be used. All links must be directed to the IR’s Personal Website and not the Company’s official site.
10. If you have a complaint with the Company, contact the Company for resolution through any of its official social media channels available at www.qnet.net or the 24/7 multilingual QNET Global Support Centre (GSC). Do not use other social media to express your grievances publically as the Company will have no way of addressing your grievance; Many of the people who read your grievance won’t know when it is resolved, so they will be left with bad unresolved feelings that may never be corrected.
QNET expects all Independent Representatives (IRs) to uphold the principles of fairness, honesty and integrity in all their dealings and activities as IRs.
This Code of Ethics forms part of the QNET Policies & Procedures and all other regulations and agreements currently in place, which bind every IR. Any serious breach of the Code, Policies & Procedures, regulations and agreements in place will involve action(s) being taken by QNET in accordance with the QNET Policies & Procedures.
The Code of Ethics explains proper conduct of business for IRs to practice.
Additionally, QNET encourages all IRs to obtain and observe the Code of Ethics that has been provided by any DSA (Direct Selling Association) in their respective countries if and where applicable.
It is a mandatory requirement that IRs comply with the Code of Ethics at all times.
Part A – CONDUCT
1. DEALING WITH THE GENERAL PUBLIC
1.1 Contact & Communications
a) will at all times, when contacting anyone either from a telephone list or by other means, respect the privacy and wishes of the person contacted;
b) will never engage in objectionable or abusive conduct, unfair or aggressive conduct when contacting or dealing with any other person in relation to QNET or opportunity it provides;
c) will offer the opportunities of, and association with QNET, on its merits without exaggeration, concealment, curiosity or misrepresentation;
d) will ensure they maintain their personal presentation in dress, language and documentation to the highest possible standard;
e) Will observe the provisions of the law and good manners regarding times and days when making the call and appointments.
1.2 Presenting Opportunity
An IR presenting the Business Plan at any time, conducting a Training Event or Seminar or QNET IR Meeting will:
a) not falsely represent to any person any details regarding the financial rewards available under the QNET Plan;
b) not make any false or misleading representations about the features of QNET’s products, services and programmes, including as to their standard, quality, value, characteristics, accessories, uses for a particular purpose, merchantability or benefits;
c) not make any false or misleading representations about the price of QNET products or services;
d) not engage in conduct that is liable to mislead anyone as to the nature, manufacturing process, characteristics, suitability for purpose or quality of any QNET products or services;
e) not make any false or misleading representations concerning the need by anyone for goods or services;
f) make it thoroughly clear to any person to whom the IR discusses the opportunity that financial rewards to IRs are based on an IR’s individual performance;
g) use official literature as approved by QNET including forms, scripts and other tools.
1.3 Conducting Business
An IR must not at any time:
a) take advantage of another person’s disabilities or weaknesses, such as illness, age, infirmity, lack of education or unfamiliarity with language;
b) actively solicit or demand orders for QNET products by anything other than an offer to collate any order an IR wishes to make, including by the use of physical force, undue harassment or coercion;
c) refuse to identify themselves when requested to do so.
1.4 Explaining the Business Plan
When presenting or discussing the QNET Business Plan and the Benefits which might be available, an IR must generally rely for reference on QNET literature and observe the following regarding the contents of the Business Plan:
a) if predictions as to profitability are made, they should reflect what an average person carrying on the Business would achieve under normal circumstances;
b) if any estimates of profits are made, the assumptions on which they are based should be clearly stated;
c) where there is no previous experience on which to base expectations as to profitability, this should be stated when making the representation.
When presenting or discussing the QNET Business Plan, an IR must not make false representations concerning:
a) any risks likely to be associated with carrying on the Business;
b) the amount of time the average person would have to devote to carrying on the Business;
c) the annual expenditure and the annual gross income which the average person carrying on the Business might expect and the method of calculating those figures.
Part B – OBLIGATIONS
2. GENERAL OBLIGATIONS
2.1 Authorisation Limit
Authorisation of an IR is limited. They shall refer any matter pertaining to QNET to the designated Company Representative. An IR shall not interfere in any decision making process without prior written approval from the Company Representative.
2.2 Poaching Independent Representatives
QNET does not condone the intentional poaching of other competitors’ IRs or IRs from another line of referralship within the QNET Business.
3. USE OF QNET PROPERTY
As trademarks, logos and service marks are registered and owned by QNET and/or its affiliates, all written materials are the copyright of QNET. The use of trademarks, logos or service marks or the publication of copyright materials may only be undertaken with the written authorisation from QNET and not otherwise.
4. PRODUCT CLAIMS
QNET publishes detailed data about its products which is verifiable, accurate and complete. An IR must not make claims about any QNET products or services unless they are sourced from appropriate official QNET literature and accurately reflect the information contained in the appropriate literature.
5. OBLIGATIONS OF INDEPENDENT REPRESENTATIVE
5.1 Promote Ethical Business Practice
An IR will:
a) ensure the IRs in his/her group are aware of this Code and at all times carry out their Business relationships either within the group or with IRs of the public in a lawful manner, with courtesy and integrity, and in accordance with this Code;
b) ensure they remain well informed regarding laws applicable to the Business and duties of an IR including other essential facts and public policies or regulations which may affect such Business and duties;
c) keep confidential and not unethically use information that may be of detriment to another IR’s Business.
5.2 QNET’s Obligations
QNET will ensure that:
a) its employees will at all times act in a manner which does not conflict with the best legitimate interests of an IR and carry out duties in accordance with professional courtesy and integrity;
b) IRs are kept well informed regarding laws applicable to the Business and duties of IRs and other essential facts and public policies which affect such Business and duties and will comply with all the requirements thereof;
c) full cooperation of its employees is given to IRs with respect to advising them about matters which affect them;
d) it acts in the IRs’ legitimate interest to the best of its abilities.
Part C – APPLICATIONS
6. APPLICATION OF THE CODE OF ETHICS
QNET and an IR will accept the Code of Ethics entirely and observe its provisions.
QNET and an IR will ensure full compliance of the Code:
a) in QNET’s case by Directors, Executives and all other employees;
b) in the IR’s case by the IR and their Downlines.
QNET will administer its dealings with IRs in a manner that is conducive to compliance of the Code of Ethics.
7. ETHICAL CONTACT
IR(s) must not:
a) tout for or on behalf of another MLM Company or Direct Selling Company;
b) divulge confidential information to unauthorised persons or for unauthorised or unethical purposes;
c) discuss financial aspects of other IRs’ Businesses;
d) encourage another IR to change line of referralship;
e) engage in Cross Lining or Poaching;
f) encourage or induce any other person to engage in Cross Lining or Poaching;
g) use QNET’s sponsored Functions, Literatures or CDs to support Cross Lining or Poaching.
8. POTENTIAL IR ASSISTANCE
An IR, either with or without an Upline’s assistance, must at all times complete all relevant parts of an Application in the presence of the Prospect.
8.1 Explanation to Prospect
A Sponsor or Upline must explain to the Prospect, and complete in their presence, the details of the Application Forms so that the Prospect comprehends that they are personally introduced by the Upline or Referrer.
8.2 Application Subject to Acceptance
The Application Form is subject to QNET’s discretion in accepting it as a valid application and making the appointment of that person as an IR.
If an IR becomes aware of a breach of this Code, and wishes to proceed to lodge a complaint, the complaint should be made in writing in accordance to QNET Policies & Procedures.
Part D – “I AM COMMITTED TO MY SUCCESS”
“Good Business ethics starts with ME, the Leader. As a QNET Independent Representative, I will…
- Be honest and fair in my dealings with QNET;
- Perform all my professional activities in a manner that will enhance my reputation and the positive reputation established by QNET;
- Present the Compensation Plan accurately and honestly, clearly portraying the level of effort required to achieve success;
- Present realistic income possibilities only, and solely in relation to the appropriate effort involved;
- Present the benefits and information of the business as stated in the Company’s official literature and from my own personal experiences;
- Accept and carry out to my best effort all duties expected of an IR and Referrer, including training and supporting the Downlines in my organisation;
- Abide by all Policies & Procedures that are applicable to the operation of my business;
- Strive to ensure that my Downlines are satisfied with my service and leadership;
- Answer the questions and queries of prospects and Downlines fairly and honestly;
- Refer only those people that I have developed as my own Downlines and/or business prospects;
- Always encourage prospect(s) developed by their initial referrers to be referred by them as well;
- Be clear that QNET is a network marketing opportunity in which my income is related to my marketing and leadership skills as well as my own personal efforts;
- Treat all prospects, Downlines and associates with respect, goodwill and professional courtesy;
- Not entice Downlines from outside my Line of Referralship to sign under my organisation;
- Not misrepresent the QNET business in any way;
- Not use any advertising that I know may be false or misleading;
- Be fair and just to my Downlines and associates, and not engage in practices that may reflect unfavourably on myself, my organisation, the Company, and/or the industry;
- Conduct myself in such a manner as to reflect only the highest standard of integrity, frankness and responsibility because I recognise that my actions as an IR with QNET have far-reaching effects;
- Use the information contained in all QNET websites for my personal, non-commercial use only;
- Not create any unapproved or illegal websites, which may tarnish the image of QNET and its related companies.
This is my pledge and commitment to myself, my network, and my Company.”
Your use of this website constitutes your acceptance to the terms of this Disclaimer.
No Warranty to Accuracy
The information provided by us on this website is on an ‘as is’, ‘as available’ basis and is for general, indicative purposes only. Although every effort is made to ensure the reliability of the information contained in this website, this shall not constitute as a warranty, either expressed or implied with regards to the accuracy and adequacy of any information stated herein.
We expressly disclaim any guarantee or warranty of promised future income or earning. Any claim of earning or earning potential should be treated as an opinion only and you shall not rely on it unless you have verified its accuracy. We shall not be held liable to and shall not accept any liability, obligation or responsibility whatsoever for any loss or damage arising from your reliance on such claims.
Links to Third Party Website
Links to third party websites may be provided in this website. The provision or assistance in providing such links is only for users’ easy reference purposes only. It does not represent that we agree or do not disagree with the contents of any such external sites. We will not have or accept any liability, obligation or responsibility whatsoever for the content of such external websites and will not accept any responsibility and shall not be held responsible for any loss or damage arising from or in respect of any use or misuse or reliance on the contents of any such external websites. We reserve our right to delete or edit any information on this site at any time at our absolute discretion without giving any prior notice.
We make every effort to ensure that we accurately represent these products and services and their potential for income. Earning and/or income statements made by our Company and/or Independent Representatives are estimates of what you can possibly earn. There is no guarantee that you will make these levels of income and you accept the risk that the earnings and income statements differ by individual. The examples are not to be interpreted as any guarantee, promise, representation and/or assurance. We do not purport our business and/or us as being a ‘get rich scheme’.
As with any business, your results may vary, and will be based on your individual capacity, business experience, expertise, and level of desire. There are no guarantees, promises, representations and/or assurances concerning the level of success you may experience. Your level of success in attaining the results claimed depends on the time you devote to the business, the ideas and techniques mentioned, your finances, knowledge and various skills, since such skills and factors differ according to individuals.
Testimonials and examples used are exceptional results, which do not, or may not, apply to the average person, and are not intended to guarantee, promise, represent and/or assure that anyone will achieve the same or similar results. We reiterate that each individual’s success depends on his or her background, dedication, desire and motivation.
There is no assurance that examples of past earnings can be duplicated in the future. We cannot guarantee your future results and/or success. There are some unknown risks in business and on the Internet that we cannot foresee, which can reduce results. We are not responsible for your actions. Any claims made of actual earnings or examples of actual results can be verified upon request.
The use of our information, products and/or services should be based on your own due diligence, which you undertake and confirm that you have carried out to your entire satisfaction. You agree that our company is not liable for any success or failure of your business, acts and/or conduct that is directly or indirectly related to the business and/or the purchase and use of our information, products and/or services.
IS QNET FOR ME?
YES, it definitely is! The QNET business is for anyone and everyone, regardless of where you come from or what your background is. Whether you’ll do this business part-time or full-time is absolutely your choice.
What you need to KNOW:
- Your business plan has been proven long before you even commenced business.
- Your business plan has been designed for duplication, making its success, transferrable and duplicable.
- You will always be on top-of-your-game with up-to-date business tools and regular training events.
- You will learn from the experiences of others, with mentors and Uplines to guide and support you.
- You are backed by a strong, innovative company that’s been in the industry for over 15 years.
What you need to DO:
- Set your own work hours, level of commitment, priorities and goals.
- Know and understand your Rights and Obligations as an IR.
- Abide by QNET’s Code of Ethics and follow the Policies & Procedures.
What you DON’T NEED:
- Major investment in inventory or handling of stock
- Expensive office space or shop fronts
- Frighteningly high start-up costs
- Huge overheads
- Prior experience in running a business
What we DO for YOU:
- Product research & development
- Packaging, marketing, branding, advertising of products
- Product shipment and delivery
- Strong compensation and incentives
- Developing and evolving business plans and market strategies
- Training and skill development